Bilingual Service Representative – banking – London


Join one of the top 5 banks in Canada!

Our client in finance sector is looking for BIlingual(FR/ENG) Customer Service Reps to join their team.

This is 1 year contract with possibility of extension.
Pay starts at 17.50/h 4% vacation pay.

The business operates 7/24/365 in a team oriented environment with over 100 front line support representatives across five sites. Working in collaboration with support teams, the business relies on Service Desk employees vast expertise of technical and application related knowledge to deliver excellent customer service and 85% first call problem resolution.

Job Description / Accountabilities:

The primary accountability of this position is to provide first level technical support. Key responsibilities include:

(1) Respond to a variety of inbound customer calls/emails
(2) Ensure accurate and detailed problem documentation/ticketing
(3) Provide timely escalation and follow-up with support groups and customers
(4) Identify and escalate wide-impact or potential wide-impact outages
(4) Identify trends and opportunities for improvement as well as provide ongoing feedback
(5) Build ongoing support proficiency for other skills and applications

Must haves:

(1) Excellent written and oral communication skills;
(2) Ability to work flexible schedules;
(3) Exceptional customer service skills

Interested? Do not hesitate to appy!

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