bilingual service availability rep



Job Description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Position Overview A single point of contact for technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices) to company Bank Group employees in Corporate, Retail, Wealth, Phone Channels, company Auto Finance, MBNA, companyUS, company Insurance, company Securities, Real Estate Lending and Vendors.The business operates 7/24/365 in a team oriented environment with over 100 front line support representatives across two locations. Working in collaboration with support teams, the business relies on Service Desk employee’s vast expertise of technical and application related knowledge to deliver an excellent colleague service experience with focus on maintaining high first call resolution rates. What you will achieve in this role: • Respond to a variety of inbound colleague calls/emails• Ensure accurate and detailed problem documentation/ticketing• Provide timely escalation and follow-up with support groups and colleagues• Identify and escalate wide-impact or potential wide-impacting outages• Identify trends and opportunities for improvement as well as provide ongoing feedback• Build ongoing support proficiency for other skills and applications What you will bring to this role: • Bilingual : Fluency in French and English (read, speak, write)• Above average computing and navigational skills• Exceptional customer service skills• A team player who collaborates effectively with peers and other teams but can also work well independently• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)• A technical support background or related education We thank you for your interest in the position, however, only those who are qualified will be contacted Inclusion and Equal Opportunity Employment Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.Company Description:At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology. Job ID: 27071371
Prime Hires

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