Call center/ Customer Service Rep – Bilingual/ Unilingual

April 30, 2023 Halifax

Description

Job Description:Position: Customer Service Professional Contract Period: 6months Pay Rate: $20.00/hr – $25.00/hr Unilingual $25/hr – $30/hr Work Location: Joseph Howe Drive, Halifax NS Hours: hybrid, 2 days in office, Tuesday and Wednesday. Training will be for 5 weeks, from Monday through Friday, 9:00 a.m. to 5:00 p.m. AST time. After training, it will be a rotational shift, between 9:00 a.m. to 9:00 p.m. AST, Monday through Friday. No weekends! Minimum 3 weeks advance notice regarding assigned work shifts. Job Description: The Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills. This team will be working with the Group Benefits department. Job Requirements: * With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings. * You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner. * A continuous learner. Willing to learn new applications, products and services and stay up to date with knowledge articles. * You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously. * A solution driven mindset, problem solving and decision-making skills. * You are confident in your ability to learn and apply information quickly. * You will contribute to building a supportive, diverse, and thriving workplace. Being a part of a high performing team, supporting one another. * Reliable and accountable for meeting your key performance indicators. * Previous customer service experience in a contact center, retail environment or service industry. * Previous experience in a contact center environment would be considered a tremendous asset. Additional Requirements: * In this position you will work in a Hybrid role. Currently working Tuesday and Wednesday in the office; Monday, Thursday, and Friday at home. OR if you would prefer, full time in the office. * An ethernet cable from your modem to your computer is required for the job. A private, secure workspace at home that is free of distractions and protects our customers privacy. * Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 9:00am – 9:00pm AST Monday – Friday ). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes. Company Description At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.Company Description:At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology. Job ID: 8418642
___________________
Prime Hires

View original article here Source