Technical Application Specialist



Job Description:Department: Engineering and Technical Support Report to: VP of Engineering Job Summary: The Applications Specialist provides custom solutions for prospective, new and existing customers by receiving their incoming telephone and email inquiries and by collaborating with the Regional Sales Managers, the Inside Sales Specialists, and our sales and service partners to provide a technical quotation and technical support. Reporting to the Vice-President of Engineering, the Applications Specialist actions are guided by the need to deliver customer service excellence: First, by learning about the customer′s operating conditions, specifications and requirements, and second, by generating Quotations in the ERP that meet customer requirements. After the Quotation is sent to the customer or sales partners, it is the Application Specialist’s role to support with any technical clarifications required to allow for a sale including technical presentations. The Application Specialist communicates within the matrix organization and uses various software tools as well as technical knowledge to perform the tasks efficiently and effectively, meeting or exceeding SAMSON’s high quality standards. As an achievement-oriented individual, the Applications Specialist will find that SAMSON offers a supportive, collaborative working environment with a stable, growing and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive health and insurance program. SAMSON also offers extensive training to support your career, as career growth is expected and available. CORE RESPONSIBILITIES Provide Customer Service Excellence:Communicate directly and pro-actively with customers and sales partners (engineering/sales/purchasing/logistics)Provide technical support in the form of documentation, drawings, customer training, troubleshooting, and site visits and demonstrations if required.Support after-sales activities: return/repair inquiries and troubleshooting Generate Quotations:Obtain process conditions or equipment specifications to gain a better understanding of the customers control loopSize and Select Valve Products and accessories to meet customer requirements by using SAMSON Valve sizing software while following SAMSON’s total cost of ownership approachGenerate commercial quotations for the proposed design using the ERP system and Pricing GuidelinesEnsure Solutions comply to all Pressure Vessel code regulations and other ANSI/ASME standardsVerify material compatibility and compliance to specification requirementsFocus on the use of inventory where applicable and coordinate delivery lead times when needed.Collaborate with the Inside Sales Specialist and Regional Sales Managers to log all opportunities, activities, and correspondence using CRM softwareEnsure proper documentation is stored as it relates to each specific order and all guidelines are complied with including order checking procedure and others Other Duties:Perform QC Inspector Tasks including (order compliance sign-off, NCR reporting, CAPA/RCA) when necessary.Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of every worker performing on duty to SAMSONAdhere to SAMSON‘s Quality standardsParticipate in all company required trainingOther duties as assigned by management. QUALIFICATIONSPost-Secondary Degree or Diploma from an accredited college or university in Process Control or Engineering, or equivalent combination of experience and post-secondary educationKnowledge on Process Control Industry Equipment and Fluid Dynamics principlesAn energetic self-starter with the desire to achieve challenging objectives and think outside of the boxAdvanced oral and written communication, including strong presentation skillsStrong Customer Service skillsProblem-solving skills and adaptability to deal with conflicts, setbacks, and changeDetail-oriented person with analytical ability and listening skills and an innovative problem-solverStrong MS Office knowledge and computer skillsAbility to work in a team environmentStrong organizational skills to deal with occasional heavy workloads and multi-taskingPrior experience in Inside Sales or Technical Sales is an assetBilingualism (English and French) is an asset Optional:Experience with QC or QA tasksAn understanding of ISO 9001 structure and requirementsExperience with CRM and ERP software Description of the Work Environment: Office, some time in the assembly and service shop, and warehouse Amount of Travel:< 5% local travel< 10 5% regional travel within Canada Work Schedule: 8:30am to 5:00pm ABOUT SAMSON Established in 1907, SAMSON AG has become a market leader in control valves for industrial process automation. Our technology has proven its value worldwide in a variety of industries. We are trusted in many of the world’s most challenging applications to achieve precise control with a high level of safety and reliability. SAMSON employs over 4,300 worldwide staff and is represented in more than 50 countries by 62 independent subsidiaries and 79 engineering and sales offices to provide best in class local sales and service. The SAMSON product portfolio offers engineered solutions from a single source. With our extensive range of valves, actuators, and accessories we have the right products to suit our customers‘ requirements. Our linear and rotary control valves are carefully selected and sized to ensure reliable operation with reduced maintenance requirements. The latest in positioner technology offers precise control, seamless integration into process control systems, and advanced diagnostics to allow for predictive maintenance. The modular design of our products allows customers to benefit from a tailor-made solution at an affordable cost. Furthermore, the interchangeability of spare parts between different valve models and sizes contributes to keeping inventory costs low. Continuous investment in research and development allows us to stay at the cutting edge of technology. With over 100 years of experience and expertise, our customers can count on SAMSON to provide robust solutions for their applications.Starting in 1983, SAMSON entered the North American market, establishing SAMSON Controls, Inc. Canada with its first office in Markham, Ontario, which is still the site of the Canadian head office. At this Canadian office, sales, service, testing and repair, project engineering and support functions are housed to provide local Canadian support to the Canadian market. Equal Opportunity Employer:SAMSON Controls, Inc., Canada is an equal opportunity employer that takes pride in our diverse work environment. We do not discriminate in our recruitment, hiring, training, promotion or any other employment practices based on the race, colour, religion, sex, gender, gender identity, sexual orientation, national origin, ancestral heritage, age, marital status, disability or any other legally-protected factors. Job ID: 10143435
SAMSON Controls Inc.

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