Field Service Technician for Managed IT Services



Job Description:At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career. Join the momentum. We are currently seeking a Field Service Technician for our growing Technology Solutions team. Driving business excellence, MNP is a leading national accounting, tax and business consulting firm in Canada. Our Technology Solutions team works with clients to translate technology issues and opportunities into meaningful results that meet organizational needs. Performance Expectations We are looking to add a Field Service Technician to our team that shares this passion for IT, and a passion for delivering an amazing client experience onsite in person. Our Field Service Technicians will work closely with other members of our Support and Project teams to see requests through to completion and give and receive mentorship when opportunities arise. Field Service Technicians will split their time between the MNP office and our clients locations.Act as the public face of MNP, demonstrating and delivering our company core values in personFocus on delivering an amazing client experience, and superior customer servicePerform regular site visits in order to ensure proactive site maintenance and monitoring for multiple clientsResolution of client requests that require an onsite presence at client office locations, IMAC (Install, Move, Add, Change)Creating and updating Client documentationIdentifying sales opportunities and engaging our team to follow throughParticipating in or leading projectsInstallation and maintenance of infrastructure as directedPrompt and accurate submission of timesheets CredentialsMinimum of 5 years professional IT experienceA relevant technical post-secondary degree or diplomaExcellent written and verbal communication skillsA proven track record of outstanding customer serviceAbility to stay calm in tense situations while projecting a positive, confident outlookAchieve and maintain an MCSA: Windows Server level certificationIntermediate knowledge of Windows, Windows Server, Office SuiteBasic knowledge of database services including Microsoft SQLIntermediate knowledge of email services including Microsoft Exchange and Office 365Intermediate knowledge of Active Directory, GPO’s, NTFS and share permissionsIntermediate knowledge of networking including DNS, DHCP, WINS, Routing, VPN’s, common ISP services, UTMBasic knowledge of 3rd party applications utilized by assigned clientsBasic knowledge of backup software and strategiesBasic knowledge of file and email recovery techniquesFamiliarity with desktop hardware, installation and diagnosing basic issuesFamiliarity with network, server and storage hardware, racking and installationBasic knowledge of VMware and virtualizationAn availability for overtime on evenings and weekendsA commitment to continual professional developmentAn independent, self-managing work ethic with the ability to balance multiple priorities and deadlinesStrong time management and troubleshooting skillsAn understanding of the importance of detailed time and expense trackingMust possess a vehicle, valid driver’s license, and appropriate business-class insurance Company Description:Core Competencies and Personal CharacteristicsClient Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfactionTechnical Expertise – demonstrates in-depth professional and technical knowledge when completing tasksResearch & Analysis – questions inconsistencies in information and generates workable solutions by analyzing, gathering and organizing relevant informationIntegrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationshipsEnergy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyleDiversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differencesCommunication – effectively expresses ideas and conveys information in business writing, conversations and interactions with othersTeamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the FirmMore than a paycheque, MNP delivers. You’ll be empowered to share your ideas, take on new challenges and advance your career. Join a diverse firm committed to maintaining its unique culture and fostering a balanced lifestyle. MNP offers benefits that allow you to thrive at work and outside the office! You can expect: generous paid time off including 4 personal days, firm sponsored FUN social events, a group pension plan with 4% matching contribution, client and team member referral bonuses, a wellness subsidy, health and dental benefits, work-life flexibility, exclusive access to a variety of perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible dress for your day environment and more! Job ID: 28322913
MNP Technology Solutions (formerly Next Digital)

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