Deskside Support Technician



Job Description:We are looking for Deskside Support Technician for our client in Fort McMurray, AB Job Title: Deskside Support Technician Job Location: Fort McMurray, AB Job Type: Contract Job Description:This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job might require travel between offices. Responsibilities:Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices.Printer break-fix and installation.Disposal, redeployment, and Asset reclaim.Shipping coordination.Data Backup and Data Recovery coordination.Hardware Refresh.Warranty and Out-of-warranty repair and replacement.Depot Services.Walk-Up Support.Spare parts management.Executive (VIP) Support.Audio and Video Support including Health Checks.Inventory and Asset Management – Depot Operations.Coordinate with external vendors for dispatch support.Identify and resolve hardware and software application conflicts.Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents.Responsible for asset tagging and entering all incoming equipment into our asset management system.Collaborate with cross-functional teams to properly onboard incoming new hires.Ensure that hardware is properly assigned and updated in our management system.Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment.Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.Ensure that resolutions are consistent with company standards and policies.Provide dedicated on-site EUS Service/dispatch on-site desktop support during location Hours of Operation as defined by the Client.Resolve Incidents and Problems associated with EUS Devices and End User Software, and when necessary (i.e. warranty) coordinate break/fix support with Third-Party OEMs/vendors, advice, and assistance to Authorized Users.Identify the scope of an assigned Incident or a Problem and provide operational and technical assistance to remedy the Incident or Problem.Perform proactive and reactive monitoring and troubleshooting to effectively identify potential Incidents or Problems, and attempt to eliminate them before they impact Authorized Users.Provide support to all Authorized Users who access Client provided services from any location.Wherever possible, support and repair the defective EUS Device or End User Software remotely using the EUS Device Management System.Provide remote support, and when necessary, onsite support or dispatch Service Provider support specialists to provide Authorized Users with operational and technical support to resolve Incidents and meet the Service Levels.Coordinate efforts with Third-Party Vendors and maintenance providers as necessary to keep EUS Devices and End User Software in good working order.Assist Authorized Users with support to enable the correct use of EUS Devices and End User Software, as well as access to and use of related technologies, data, and Services.Service Provider is responsible for remediation of Security Incidents on EUS Devices and End User Software by instructions and priority provided by the Suncor Security team. Required Skills / Qualifications:Prefer 3-5 years of IT experience, including technical training.Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications.Experience with imaging windows 10 OS.Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet).Networked printer experience (queue creation, server maintenance, etc.).Experience in using PC-based word processing, presentation, and e-mail software preferred.Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.Ability and willingness to work extended hours or a modified schedule to support planned activities or emergencies.Outstanding customer service and interpersonal skills.Excellent organizational skills and ability to prioritize tasks among many competing requests.Experience working in or supporting a call center or help desk environment.MCP and or A+ Certifications.Aptitude for learning.Excellent oral and written communication skills.Ability to work in teams and a team environment.Due to the nature of the job the candidate should be able to lift to 50 pounds.Valid driver’s license.Company Description:visit our career site to see all open positions @ Job ID: 41347279
Cynet Systems

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