Customer Service Technician

  Edmonton

Impact Coatings Inc is currently looking for a full-time Customer Service Technician.

We are a small Powder Coating, Ceramic Coating and Sandblasting shop in west Edmonton. For the past 15 years we have taken pride in our growing customer base through our work and by word-of-mouth. We are experienced in a wide range of batch coating applications from large service bodies to smaller automotive, motorcycle and off-road vehicle parts, as well as household items. We believe our customers are priority one!

There is currently a requirement for a new Customer Service Technician to full-fill the customer service and customer/shop liaison duties.

Reporting to the Office Manager, the Customer Service Technician will be responsible for but not limited to the following:

• Greeting customers bringing in and/or picking up their parts for coating
• Reviewing parts with customer to understand their coating needs
• Assessing and recommending precautions if necessary
• Documenting specific instructions for shop to complete work
• Communicating with shop manager for technical help or timing of completion
• Reviewing completed parts for quality control
• Calling customers to pick up there parts
• Creating customer invoices using QuickBooks
• Using various Microsoft applications to respond to email and estimates
• Keeping show room tidy, miscellaneous filing and organizing

Qualifications, Skills, Abilities

• Secondary school graduate
• Ability to work with public in a courteous and professional manner
• Demonstrated computer, typing and phone skills
• Good judgment, initiative, and careful attention to detail are important in this roll
• Tidy and punctual
• Diverse knowledge of mechanical aptitude a definite asset
• Organized and ability to adapt in an ever changing and fast paced atmosphere
• Ability to work individually and in a team environment
• Willingness to accept instruction and give feedback
• Ability to lift up to 50lb occasionally

To apply, please email a resume to cimpact@telus.net

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