Customer Service Representative (1745)



Job Description:Listening to Albertans. Going deeper to understand who they are and where theyre going. Translating the complex world of banking and investing into brilliantly simple solutions. Through all this, we believe we can create happiness. This is the ATB way. Job Number: REQ1745 Location: Vermilion Apply by: May 3, 2021 Paygrade: B-PFS Leader: Shauna Frankiw, Branch Manager Is this a Union Position: Yes As ATBs next Customer Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient customer service by identifying client needs and matching them with the right products, solutions and experts. Requirements Accountabilities: Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources Maintaining and building client relationships by providing optimum customer service Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch Processing cash and clearing transactions, abiding by current policies Actively participating in branch team meetings Providing assistance and coaching to other CSR’s, as required Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan Success at the branch level also means you: Are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team Demonstrate an ability to deal with change, make decisions and implement creative solutions Grade 12, preferably supplemented by post-secondary business courses A demonstrated ability to work with numbers Customer service and/or sales experience is required Knowledge of personal lending services and products is desired Preference will be given to applicants with previous banking experience At ATB, we know that highly talented people can readily transfer their skills. If you believe your skills and experience are transferable, please consider putting your name in the running. Online applications are preferred. Please contact us should you require any accommodations. Benefits Purpose. Growth. Advancement. Fun. Rewards learn about our perks and benefits. A little about ATB: We are Albertas largest, home grown financial institution and for the last 80+ years, weve transformed peoples understanding of what banking canand shouldmake possible. Today, 5,500+ ATB team members embrace a growth mindset in order to help bring ATBs story to life, delivering happiness to our customers and team members alike. Its why were also a highly sought after, award-winning employer. The best part is, were just getting started. Join us, and create happiness. To learn more about atb, visit What happens next? If you make the shortlist for this role, you will hear from us within 10 business days of the posting close date. We will also keep your application on file for future roles that you may wish to consider. We are also an equal opportunity employer. Find out more about what to expect when applying. Stay in touch! ATB is happy to know youre interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to. Job ID: 35283947
ATB Financial

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