CAN Collections Representative WFH

  Edmonton

Description

Job Description:GENERAL POSITION SUMMARY: The Collections Representative plays an essential role as the liaison between the company and its subscribers. The individual in this position must possess a great deal of tact and empathy as well as excellent understanding and enthusiasm for the goals and directives of Fluent Home. This position requires excellent people skills and a dedication to providing excellent service. ESSENTIAL FUNCTIONS/RESPONSIBILITIES:The essential functions and responsibilities for this position include but are not limited to the following:Responsible for researching overdue account balances that are fully or partially unpaid.Responsible for determining appropriate collection actions to bring delinquent accounts to good standing.Responsible for communicating past due balances with customers by mail and or/phone.Responsible for entering or updating payment information in SAM database.Responsible for ensuring that all attempts to recover outstanding debtor accounts are pushed with the highest levels of urgency.Responsible for coordinating communication with the collection agencies.Responsible for ensuring that all details of a collection attempt are accurately and truthfully documented into SAM database.Responsible for addressing discrepancies and processing credits and refunds when required and approved by the department manager.Responsible for achieving monthly collection goals, when applicable.All other duties as assigned. Requirements:The ideal candidate for this position will have the following qualifications:A minimum of one to two years of customer service or collections experience.Ability to handle difficult situations with potentially irate customers.Demonstrated muti-tasking and problem solving skills.Ability to use a PC, calculator, fax, and other standard office machines.A willingness to work flexible shifts and weekends.Must have a positive “can do” attitude and contribute to a positive work environment.Strong analytical ability required to effectively communicate with all levels of employees, management and customers. LANGUAGE SKILLS:The ideal candidate for this position will have the following language skills:Read and comprehend simple instructions, short correspondence, and emails.Ability to write simple correspondence and transcribe notes about conversation with customers into SAM databaseAbility to effectively communicate information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS:The ideal candidate for this position will have the following mathematical skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY:The ideal candidate for this position will possess the following reasoning abilities:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Ability to apply the company’s established processes and protocol to respond to and solve customer inquiries. EDUCATION/EXPERIENCE:The minimum qualifications for this position include the following:High school diploma or general education degree (GED)A minimum of one to two years related customer service or collections experience.Must have very effective communication and interpersonal skillsMust have an excellent command of the English language PHYSICAL DEMANDS:The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position:Must be able to see and hear; write and speak the English languageMust be able to stand, walk, bend, file and lift up to 15 pounds.This position is sedentary in nature so employee must have the ability to sit for long periods of time in front of a computer.This individual must have considerable dexterity in his/her hands, fingers and wrists.Must have good vision. WORKING CONDITIONS:This is a Work from Home position and PC requirements apply.JOB SCOPE:This job involves regular and recurring work situations with moderate level of complexity. Job ID: 2482162
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Fluent Home

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