AUTO BODY ESTIMATOR & CUSTOMER SERVICE (CSR)

  Edmonton

Now Hiring: Auto Body Estimator & Customer Service Representative (CSR) – Leduc Autobody

Leduc Autobody is an independently owned and operated auto body repair facility that has operated successfully for over 50 years. We work closely with our neighbour Leduc Chrysler Dodge Jeep Ram. We are currently seeking a full-time Auto Body Estimator & Customer Service Representative (CSR) at 6121 50 St, Leduc, AB T9E 7A3 .

The job of an auto body estimator is to evaluate the cost of collision repair service for each vehicle brought to our shop. They will check the vehicle owner’s insurance, collect information on the price of parts, determine what repairs are necessary, and handle special requests. An auto body estimator works directly with customers, uses electronic pricing and scheduling systems, helps develop repair plans, and reviews guidelines from insurance companies and vehicle manufacturers. Their responsibilities are to make repair decisions and coordinate the timing of work to ensure vehicle collision repairs are completed as quickly as possible.

JOB DUTIES: Essential Duties NOT in order of importance (included but not limited to):
Collision Repair Estimates using Mitchell and Audatex.
Writes and assesses damage for vehicle repairs following insurance guidelines as well as customer pay.
Creates files, supplements, closing files and billing insurance companies.
Downloads and prints assignments from insurance companies and prepares new files
Understands of all required Insurance programs and procedures
Ensures compliance with all insurance client requirements, processes and metrics
Obtains parts price quotes from vendors, ordering, receiving and posting parts
Ensures pre and post scans are completed
Completes follow up for insurance, clients, technicians, parts, etc.
Documents and takes photographs of all prior damages.
Ensures CDK (CRM) is updated efficiently and accurately with pertinent details from every customer interaction including creating and printing Requisition Orders (RO’s).
Deals with all customer interactions promptly including monitoring for alerts/correspondence as well as voicemail and email
Interacts with customers in a caring, friendly and professional manner and assists in clearly identifying the customers’ needs to relay to the rest of the team.
Takes ownership of a customers’ concerns and issues until they are satisfied or until they are able to pass them on to the appropriate person
Answers phones, handles telephone inquiries, books appointments, makes appointment reminder calls and notifies customers of repair completion as directed
Greets customers as they walk in the door and helps ensure their wait time is agreeable; Signs customers in and out and collects all necessary payments
Assists guests dropping off vehicles for repair including but not limited to: greeting, check-in, rental options, and addressing questions/concerns.
Helps customers to understand our processes and procedures by explaining in a clear, simple and respectful manner
Proactively contacts guests with vehicles being repaired, provide updates as determined by Body Shop Manager and arranges vehicle pickup once repairs are completed.
Provides customers with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Manages the shop’s email inbox and forwards, distributes or files emails accordingly
Arranges courier services when necessary
Other related duties as assigned and fill in for other admin office staff when necessary.
Communicates all customer requests and needs to appropriate team members
Supports all team members as required
Participates in daily “production walks” with the Management Team, as required
Supports in-shop training of new staff
Participates in monthly Health & Safety and staff meetings (if required)
Attends training, information sessions and workshops recommended by Manager
Maintains the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
Upholds company’s Core Values and consistently demonstrates actions and behaviors supporting our “No Hassles, No Nonsense” philosophy.

WHO’S RIGHT FOR THE JOB?
Experience with Mitchell and Audatex estimating systems required
Prior estimating experience at a collision repair facility required
Previous administrative experience required.
Minimum of 3 years related experience in a fast-paced, team-oriented environment
Must have a valid driver’s license
Strong interpersonal skills with customer service-oriented attitude
Strong verbal, written and listening skills
Detail oriented and able to complete tasks with a high degree of accuracy
Demonstrated ability to multi-task and prioritize, effectively managing time with minimal supervision
Demonstrated desire and aptitude for learning and development
Proficiency in Google Suite including Outlook, Word & Excel
Experience working within CDK (CRM) an asset and preferred
Post-secondary courses in a related field an asset
Must be legally entitled to work in Canada with no restrictions

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