Do you have a passion for providing outstanding guest experiences? The Glenmore Inn & Convention Centre, an AHLA 2019 Employer of Choice is looking to hire an experienced and conscientious Group Sales Manager that is eager to join a positive and outgoing sales team. Previous hotel experience is required. Competitive wages and a great benefits program for those who grow with the company. Please reply with your resume.
Reporting to the Director of Sales & Marketing, the Group Sales Manager will oversee the development of a successful group program, while promoting a sales orientated environment. Working with the senior management of the hotel; the position will be responsible for generating hotel awareness through direct phone sales; direct sales calls, trade shows and networking groups. Work closely with the Sales and Marketing team to solicit, sell and confirm group business required to meet budgeted sales goals, collecting/reporting on data and suggest recommendations for group room revenue growth.
Specific Responsibilities & Duties:
•Analyze the performance of the hotel, the area market and competitors (past performance & forecast).
•Develops and maintains relationships with key clients in order to produce group and leisure increases of room sales.
•Directs the scheduling of group activities at the hotel level and coordinates with the Operations Manager to provide exceptional customer service.
•On site greeting and relationship building with all Tours & Groups as necessary.
•Develops and maintains a hotel-level sales plan in conjunction with the Director of Sales and Marketing.
•Follow the trends of the area market and the competitors in terms of group, tour and conference activity in order to improve the future booking and sales strategies.
•Ensure accuracy and attention to detail while maintaining accountability for contracting, and communication.
•Work with Reservations to create and manage group yield blocks
•Act as a support to the Director of Sales & Marketing in the preparation of the annual revenue budget.
•Must willing to travel and attend trade show and other marketing opportunities
•Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
•Able to identify upcoming events and long term prospects via contacts and web based searches.
•Participate in marketing events such as seminars, trade shows, and telemarketing events.
•Maintain relationships with peers at area hotels, and affiliated businesses
•Provide marketing support to the DOSM to include; maintaining and improving the hotels online presence, creating & implementing external promotions, and various administrative work necessary to support these efforts.
•Hotel Management or Sales & Marketing degree or diploma an asset.
•Previous hospitality experience required, with a focus on sales
•Proven attention to detail, and strong analytical skills required
•Strong organizational, administrative and time management skills.
•Must possess excellent telephone etiquette and guest service skills.
•Proven track record of team building and facilitation of goal accomplishment.